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Not Accepting My Pictures During Verification

I’m currently trying to purchase an item over $2000 in price and thus needing to verify according to the site’s policies. However, whenever I submit it says the image is not in the right format. My picture is clearly in the .jpg format and yet it keeps denying it. I tried using .png as well. Additionally, every time the site says it’s in the wrong format the code resets, which means I have to write a new note. Any help with this?

Closed / resolved